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Here you can find answers to most of your questions about the ordering process to general queries. Use the below plus sign at the top right corner of the box to find the answers before you ask a question from our team. We may have already provided an answer to your question here in the list already. When you ask or answer a question, be sure to provide enough information for us to understand and help you better.
Euro Asia Tea is available in many countries, however all varieties of our teas are not available everywhere. You can find the distributors/contact point on our website or by contacting us at
info@euroasiatea.com
For bulk orders please email us with your Company Profile and brands you represent, to info@euroasiatea.com
Your order is packed and released as soon as you place your order with us, since preparations are already underway in packaging your order to meet all contemporary safety and quality standards.
If your order contains tea products falling under the categories of both Fast Dispatch and Regular Shipping, your order will be processed under Regular Shipping and will be dispatched from Euro Asia Teas within 14 working days after placing the order.
Your order payments are confirmed on-screen as well as by an order confirmation email. Leave a few minutes after payment and check your inbox and spam folder for your order confirmation. If you encounter any error message on-screen or did not receive an order confirmation, please contact us at info@euroasiatea.com before attempting a new order.
If you have already placed multiple orders and wish to cancel, please contact us.
Please add @euroasiatea.com to your spam filter white list.
Orders can be shipped to a different address other than your billing address at the time of order. However if you wish to change the shipping address after placing the order, please inform us at info@euroasiatea.com before 2 days have passed since the order placement.
If the order has already been shipped, we will request our shipping partner to re-route it to your new address. Any additional charges involved will not be borne by Euro Asia Teas.
The prices offered online are inclusive of shipping charges; however local duty/taxes imposed by the customs office will not be borne by Euro Asia Teas.
We use many flavor types and formats for the variety of teas offered. If you require specific information regarding a flavour format or type used in any of our teas, please contact us on info@euroasiatea.com
We offer bundled units of multiple packs that are optimised for economical shipping. Smaller quantities would result in a higher price per pack.
If you prefer to create your own set of packs (minimum of 6) to create a custom bundle please contact us on info@euroasiatea.com
The prices offered are for individual consumers and if you require larger quantities, please contact us at info@euroasiatea.com for a custom quote.
Payments may fail due to many reasons and the following are the most common:
When you pay for your order, the information is directly typed on to the bank’s (payment gateway) secure websites; we do not receive or retain your payment or credit card information on our website.
Your order confirmation contains all the necessary information for an invoice. However if you require a special invoice for reimbursement or documentation purposes please contact us at info@euroasiatea.com with your order number.
Each of the countries we ship to, has their own regulatory laws in place. Therefore, they may levy certain taxes on your purchase, and it is your responsibility to check on these prior to placing your order, as local duty/taxes imposed by the customs office will not be borne by Euro Asia Teas.
We ship your complete order under a single airway bill unless notified prior. However a single airway bill could contain multiple boxes which may be delivered in part by the courier.
Orders may be cancelled by notice to info@euroasiatea.com up to 2 days from the date of order placement, and if the parcel is not already in transit.
We accept payments via Visa, Master, American Express credit cards and Paypal. Payments via any money transfer services such as Western Union or TT are discouraged due to high overhead costs for transferring small amounts of funds.
We make sure that items are packed securely with necessary padding and support. However we have noticed that some boxes have been opened by local customs for inspection and have been damaged in the process.
Our courier partners are trustworthy, hence when they deliver your package to your door-step they will request for a signatory to sign and claim the parcel. If however there is no such possibility, you can also request that the package be left outside although doing so will be entirely at your own risk.
If you receive any items that are damaged please contact us at info@euroasiatea.comwith a few pictures of the damage before 14 days of delivery so that we could request the courier for compensation.
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